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Burke Porter Support

Service and support to keep you moving forward

You can’t afford downtime, which is why Burke Porter’s service and support teams are up and running 24/7 across the globe.

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Proven Reliability

Backed by the industry’s deepest experience and practical know-how, Burke Porter delivers best-in-class products and services that reliably perform for decades. And, once they’re up and running, we continue to support those installations through the entire lifecycle of a project – from conception to eventual advancement.

Speed and Accuracy

Speed and accuracy are essential to the safety and performance of your organization. Most partners can’t deliver, let alone improve upon, both. Burke Porter can and does, providing advanced technologies and dedicated, responsive service.

Proven Track Record

Burke Porter partners with the most significant names in vehicle manufacturing. Our long history of supporting OEMs and top-tier companies has given us a first-hand understanding of what it means when someone says, “I simply cannot have downtime!” Today, our technologies are responsible for 400+ tests that ensure over 40 million vehicles per year are safe to drive.

Continuous Innovation

Burke Porter's legacy of innovation is virtually unmatched – from the very first roll-brake machines in 1953 to today’s cutting-edge alignment, propulsion, emissions and automated driver assistance systems (ADAS). The reason why is simple: our experts continually raise the bar for hardware, software and emerging technologies that create value for our customers.

End-to-End Support

We have 41 locations world-wide providing end-to-end product lifecycle support from early conception, to scaled manufacturing, and on-going service including spare parts, field service, and modifications and upgrades. With local expert presence worldwide, Burke Porter ensures that your innovations sustainably perform and continually improve.

Risk Mitigation

We have the global and local regulatory expertise to assure compliance and performance to the highest safety and emissions standards, reducing risk and helping you get products to market faster.

Global Reach

With 40+ locations globally, our experts can be on the ground, working shoulder to shoulder with yours, virtually anywhere you need us to be. Our customers know they can call any time of day, receive a response within minutes, and have our experts on location within 24 hours.

Always a call or a message away

Our global team of support engineers are available to you 24 hours a day via our emergency support line. When needed, we will dispatch a support engineer located nearest your facility onsite within 24 hours, wherever you are in the world, who speaks your language.Whether it's troubleshooting a minor issue or providing comprehensive technical guidance, you can rely on us.

Flexible service

Available any time, day or night, we offer our customers with immediate support for all levels of service such as calibrations, troubleshooting installation, start-up supervision and preventative maintenance. Our support team comprises highly trained technical experts who possess an in-depth understanding of our products and solutions. They have the knowledge and experience to diagnose problems swiftly and offer effective solutions.

Connected and highly secure

The top-tier OEMs trust us to provide service in even their most secure environments. We come prepared with our own secure hotspots, guaranteeing a reliable and protected connection. Your data and operations remain secure and confidential, and we maintain the highest standards of security throughout the maintenance process, allowing you to focus on your business with peace of mind. Trust in our commitment to safeguarding your assets and information while delivering top-notch maintenance services.

Contact the service & support team

+1 616 234 1234

+55 11 5183-4966

+32 50 40 85 40

+49 5102 93 52 0

+86 10 5870 0991

+82 2 2026 2590

Ready to take your innovation to new heights?

We’re ready to help you tackle your toughest problems and unlock performance. Contact us today to discuss how we can partner with you every step of the way to accelerate and realize your innovations.

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Helping your business thrive

Learn how an innovative Fortune 100 global corporation reduced time to market by 18 months by combining automation with device production under one roof.

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Free workshop — create your Medical & Life Sciences automation strategy

Sign up for our one-day, in-person workshop focused on helping Medical & Life Science manufacturers scale and accelerate automation. This workshop is offered at no cost to qualifying organizations.

How can we help you?

Contact us today to discuss how we can help tackle your toughest, most complex challenges and unlock the performance of your business.

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